Returns & Refunds policy

At Mahşem, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we offer a 14-day return window from the date your order is delivered.

Before returning any product, please contact us via email at Mahsems@hotmail.com with the following information:

• Your full name

• Order number

• Product(s) you wish to return

• Reason for return (optional)

We will provide you with return instructions, including the correct return address and any applicable labels.

❗️Please do not send any items back without contacting us first. Returns sent without prior approval may not be accepted or refunded.

Return Conditions

Items must be in their original packaging, including any protective cases and branded materials.

Refunds

Once we receive and inspect the returned item(s), we will process your refund within 5–7 business days to your original payment method.

Questions?

If you have any questions about returns, feel free to reach us at: Mahsems@hotmail.com